FAQ – Frequently Asked Questions

Frequently Asked Questions

📦 Delivery

What are the delivery times?
Orders are shipped within 1 to 3 business days. Delivery in Benelux and France usually takes 2 to 4 business days. For Europe, allow 5 to 10 business days.

Do you ship internationally?
Yes, we ship throughout Europe and to many countries worldwide. Shipping costs are calculated automatically at checkout.

How can I track my order?
A confirmation email with a tracking number is sent to you as soon as your order is shipped.

🔄 Returns & Refunds

What is your return policy?
You have 14 days after receipt to return an unworn item, in its original packaging. Consult our refund policy for more details.

How do I initiate a return?
Contact us by email at the address indicated on our Contact page, specifying your order number and the reason for the return.

💳 Payment

What payment methods do you accept?
We accept credit cards (Bancontact, Visa, Mastercard, American Express), PayPal, and Shop Pay.

Is my payment information secure?
Yes, all transactions are secure and encrypted. We do not store any banking data.

📏 Sizes & Products

How do I choose the right size?
Each product page contains a size guide. If in doubt, please do not hesitate to contact us.

Are the products authentic?
Yes, all our products are 100% authentic and sourced from certified suppliers.

📬 Contact

How can I contact you?
You can reach us via our Contact page or by email. We respond within 24 to 48 business hours.